🏗️MediumSystem DesignPREMIUM

Automated Support Agent

Architect a production-grade customer support agent with RAG, tool use, and human escalation capabilities.

What you'll master

Conversational state management

RAG over support documentation

Tool use for account actions

Human escalation triggers

Conversation quality monitoring

Semantic routing

Guardrails & Safety

Multi-turn context windowing

Medium20 min readIncludes code examples, architecture diagrams, and expert-level follow-up questions.

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